Privacy Policy

Privacy Commitment
Effective date: September 21, 2023

Our company, Pastel Society of Eastern Canada Inc. (PSEC), places paramount importance on your privacy and we are committed to protecting your personal information in accordance with applicable laws. This policy aims to detail how we collect, use and protect your data when you explore our website. By using our website you agree to the terms set out in this policy.

Data collection

We want to inform you transparently about our data collection process. Here’s how it works:

  1. Use of tracking tools such as Google Analytics: Our site uses tracking tools, including Google Analytics, to collect anonymous data about your interaction with our website. These tools help us understand how visitors navigate our site, which pages are most popular, and how to improve the overall site experience. It is important to note that the information collected remains anonymous and does not contain any personally identifiable data.
  2. Links to third-party sites and social media links: When you leave our site to access the social media platforms or websites of our partners, please note that their privacy policies ‘apply.
  3. Shop and transactions (with PayPal): When you transact in our online store, including payments made via PayPal, we collect the data necessary to process your purchase and facilitate the transaction online.
  4. Access to your customer account and member area: If you have a customer account and a member area on our site, we collect information linked to your account to offer you personalized access to the member area and management of your account. This allows you to view your past transactions, update your personal information, and access other personalized features for a better customer experience.
  5. Contact form: When you contact us via our contact form, we collect the information necessary to respond to your request effectively, such as your full name and email address.
  6. Subscription to the newsletter: If you choose to subscribe to our newsletter, we collect your first name, last name and email address. This allows us to send you relevant information. You also have the option to unsubscribe at any time.
  7. Recaptcha: We use the Recaptcha service to protect our website from suspicious activity and spam. Recaptcha may collect data to verify that you are not a robot.

We are committed to protecting your data in accordance with applicable laws. By using our site, you agree to the terms outlined in this policy.

Other collection and use of Cookies

We use cookies to improve your user experience and personalize your interaction with our site. Cookies are small text files that are stored on your device when you visit our website. They allow us to collect information about your browsing and online behavior. By using our site, you consent to the use of these cookies in accordance with our Cookies Policy.

Use of personal information

We use the personal information collected for the following purposes:

  • Provide our services.
  • Inform you about our activities.
  • Improve and process your purchases.
  • Respond to your requests quickly.
  • Personalize your experience on our website.
  • Improve our service offerings.

Data retention period

We retain collected data for varying periods of time, depending on their usefulness and nature. Security measures are put in place to protect this data. We retain them for as long as necessary to provide our services to you and improve your experience.

Security of personal information

We implement appropriate security measures to protect your data against unauthorized access, disclosure or destruction. However, there is no completely secure method of electronic transmission or storage.